Our customer service team will always look to resolve any issue you have. Please know that the title and description are subject to change without notice. The courier will only deliver to the front door of the main building. They will not take goods upstairs or into lifts.
Items will be dispatched within 24 hours unless you order after 1pm on Friday or on the weekend. IMPORTANT NOTICE: Upon receiving the parcels, please inspect the package(s) to check for damage BEFORE SIGNING ANYTHING. For orders which have not been dispatched; orders can be canceled off within the initial 30 days cooling off period. In the original packaging and 2.ASSEMBLED ITEMS: - Please note that any items which have been assembled are deemed to have been accepted and are therefore not covered by our 30-day initial return to base policy; - We are unable to arrange for collections of assembled items via our carriers as they are not insured to carry such products. We advise that all packaging is kept until the goods have been checked prior to the beginning of the assembly process. YOUR RESPONSIBILITIES: - When a return is requested in accordance with the contract, you, the customer must take reasonable care to ensure that the item(s) are received by us and that the goods are not damaged in transit on the return of the item. INSPECTIONS: - Inspections will be completed on the returning of items back to our warehouse. FEEDBACK: We take feedback very seriously and as you can see from our reviews it is not often that something goes wrong.
In the unlikely event of something going wrong please contact the team on 01706 353248 so that the team can try to resolve a problem before leaving feedback/opening cases. Q: Does the item come assembled?Q: My order has not arrived on the expected date, when will it be delivered? Orders over bank holidays may be delayed, the driver may not have enough time to deliver or may have difficulty finding the address. Q: I have only received part of my order, where is the rest of it? A: Please note that orders with multiple boxes have the risk of being split consigned.
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